Staff
Lisa K Norton (Formerly Lisa Whitacre)
President
Lisa Norton is currently the president of LAN Resources, LLC. She also served as the president of Quantitative Resources from 1998 to 2004 and then as the President of RQ2 from 2004 to 2006. RQ2 was created when Quantitative Resources, a company she founded in 1998, joined with Reliable Communications to form RQ2.
With eighteen years of strategic experience as a management leader, Lisa is able to pave the path for the future - keeping track of where an organization began, and mapping where it needs to be headed. She has considerable expertise in financial and strategic planning efforts, in the ability to implement measurable progress, as well as develop and monitor outcomes.
Lisa also has ample knowledge and experience to conduct the research needed to ensure the reliability of the above. She has training and experience in statistics and research methodology and has taught at the university level. In the realm of applied research, she has conducted many research studies. These have included Customer Satisfaction with Hospital Billing, multiple BRFSS projects, an assessment of the 5th Circuit Juvenile Courts, and numerous other related projects. Although not an evaluative research study, a large project was conducted for Missouri’s Department of Elementary and Secondary Education to determine the impact of library services on statewide student achievement.
Lisa earned a Bachelor's Degree in Accounting from the University of Missouri - Columbia, and proceeded to earn a Master's Degree in Accounting from the University of Missouri - Kansas City. Before forming Quantitative Resources, Lisa acted as a Professor and Director of the Small Business Institute at Missouri Western State College. In 1997, she was recognized as Professor of the Year at Missouri Western. After establishing Quantitative Resources, she was named the Juliette Lowe Business Woman of the Year in 1999. In 2005, RQ2 was selected as the BizTech up and coming solutions company.
An active member of the St. Joseph community, Lisa is involved with the Heartland Regional Community Foundation, the St. Joseph Youth Alliance, the United Way, and the Albrecht-Kemper Museum of Art.
Director of Research
With more than 10 years of professional survey research experience, managing well over 150 projects of all scales, Jamie Miller has the experience and expertise to manage any size project. In 1998, Jamie helped start Quantitative Resources, joined in the RQ2 merger in 2004 and is now working with the new company LAN Resources.
Jamie is well versed in all facets of data collection, statistical analysis, technical reporting and presentation of data. He has extensive training in SPSS, multiple data collection applications including WinCATI and Ci3, SurveySaid, Remark OMR, phpESP, and customized applications.
Jamie oversees the day-to-day operations of the surveying process. He is responsible for overseeing sample management and quality assurance. He is responsible for programming/producing all survey instruments and setting up and maintaining all current research studies. In addition, he edits and corrects data, produces data tabulations and graphs and assists in report writing.
Jamie earned his Bachelors of Science degree in Business Administration from Missouri Western University. He is also active in the community, involved with the St. Joseph Technology Taskforce, the Call Varner Scholarship Board, and an active member with the Northwest Missouri Information Datamart.
Data Entry/Interviewing Staff
LAN Resources’ data entry and interviewing staff have vast experience in collecting and coding data from mail and telephone surveys. When conducting surveys via the telephone, the interviewing staff utilizes LAN Resources’ Computer Assisted Telephone Interviewing (CATI) system to collect and code data electronically at the time of the interview. If a project requires a hard copy survey to be sent to respondents and then sent back, the data entry staff assists in the compilation of all needed materials and the dissemination of the survey. Once all hard copy surveys are returned, the data entry staff is responsible for electronically coding the collected data for use in analysis.